Effective Date: August 24, 2026

​

At Icon Night Events, we understand that plans can change. This policy explains what happens if you need to cancel your ticket or if an Icon Night Event needs to be changed or canceled.

 

 

 

1. Guest Cancellations

 

Because Icon Night Events purchases supplies, reserves event space, and prepares materials based on the number of guests registered, ticket purchases are generally non-refundable.

 

If you are unable to attend an event, please contact us as soon as possible.

 

 

 

2. Ticket Transfers

 

If you can no longer attend, you may request to transfer your ticket to another person.

 

Please contact Icon Night Events before the event with the new guest's name and contact information.

 

Ticket transfers are subject to the following:

 

The event must be the same event for which the original ticket was purchased.

The new guest must meet any age or event requirements.

The original purchaser remains responsible for providing accurate transfer information.

Ticket transfers are not guaranteed after the event's stated transfer deadline.

 

If you would like to transfer your ticket, please contact us as early as possible.

 

 

 

3. Event-Specific Refund Policies

 

Some events may have different cancellation or refund terms due to venue requirements, special circumstances, or ticketing arrangements.

 

If a different refund policy applies to a particular event, that policy will be clearly stated on the event's ticket or registration page.

 

 

 

4. Event Cancellation by Icon Night Events

 

If Icon Night Events must cancel an event, registered guests will be notified using the contact information provided during registration.

 

Depending on the circumstances, Icon Night Events may offer one of the following:

 

A full refund of the ticket price

A transfer to a rescheduled event

A credit toward a future Icon Night Event

Another reasonable option communicated to registered guests

 

The specific option offered may depend on the reason for cancellation and whether refunds or credits are available from the event venue or other service providers.

 

 

 

5. Event Rescheduling

 

If an event is rescheduled rather than canceled, your original ticket may be honored for the new event date.

 

If you cannot attend the rescheduled date, Icon Night Events will communicate any available refund, credit, or transfer options to registered guests.

 

 

 

6. Weather and Unexpected Circumstances

 

Icon Night Events may occasionally need to change or cancel an event because of circumstances outside our reasonable control, including severe weather, venue problems, emergencies, power outages, or other unforeseen circumstances.

 

If this occurs, we will make reasonable efforts to notify guests and provide an appropriate option based on the circumstances.

 

 

 

7. No-Show Tickets

 

If you purchase a ticket but do not attend the event and do not contact us beforehand, the ticket is considered a no-show and is not eligible for a refund.

 

Event supplies prepared for your registration may not be available after the event.

 

 

 

8. Late Arrivals

If you arrive after an event has started, you may still participate when reasonably possible.

 

However, late arrival may result in missed activities or portions of the event, and no partial refund will be provided for time missed.

 

 

 

9. Refund Processing

 

When a refund is approved, refunds will generally be issued to the original payment method used for the purchase.

 

Processing times may vary depending on the payment provider or financial institution.

 

 

 

10. How to Request a Cancellation or Transfer

 

To request a ticket transfer, cancellation, or refund consideration, please contact Icon Night Events using the contact information provided on our website.

 

Please include:

 

Your name

Email address used for registration

Event name

Event date

Order or confirmation number, if available

The reason for your request

 

Requests should be submitted as early as possible.

 

 

 

11. Contact Us

 

Questions about this Refund & Cancellation Policy may be directed to:

 

Icon Night Events
Boise / Treasure Valley, Idaho
[Insert business email]​

stellaseyes.com

 

Last Updated: August 24, 2026